Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.85 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 11 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 11 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 1 reports received from customers in past 180 days: 0 "better than advertised". 1 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 100 % \/ 50% 65% 75% 85% 95% 0 of 4 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.59     Average time from customer order to ship: 1.2 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 4 items shipped in past 180 days. Reduces 'Overall Rating' by 0.47

Statistics last recalculated: 13Dec2009